Renders and projects
Failed or stalled pipeline stages, missing outputs, project recovery, storyboard issues, and final assembly.
Customer support
Support for Future Video Studio
Get help with production workflows, accounts, billing, and integrations from the team that operates the platform.
Contact support
Tell us what happened.
Email is the primary support channel for Future Video Studio and Google Cloud Marketplace customers. Requests are reviewed during US business days, with service-impacting issues prioritized.
support@future.videoInclude these details
- The email address associated with your account
- The project ID, render ID, or Marketplace entitlement ID
- The approximate time of the issue, including your time zone
- The error message and the action you were attempting
- A screenshot when it helps explain visible behavior
Never send passwords, API keys, payment card details, or private authentication tokens.
What we cover
Help across the production stack
Billing and credits
Credit reservations, usage questions, Marketplace purchases, payment issues, and billing reconciliation.
Account access
Sign-in trouble, account linking, expired sessions, permissions, and managed Agent API keys.
API and integrations
Agent API, A2A, MCP, Google Cloud Marketplace, webhooks, authentication, and render automation.
Self-service resources
Answers while you work
Review common workflow questions or open the Agent API reference for integration details and request examples.